General Inquiries

For questions related to accounts, billing, feature inquiries, or general guidance on using the Uleku platform, please reach our dedicated support team at [email protected]. We review general inquiries with rigor and respond with clear next steps and documentation references when applicable.

Business hours: Monday–Friday, 9:00–18:00 UTC. Inquiries submitted outside these hours are acknowledged and queued for handling on the next business day.

Developer Submissions

Uleku actively welcomes developer submissions for integrations, extensions, and strategic partnerships. To enable a smooth evaluation, please provide a comprehensive briefing that covers the following items:

• Developer name and organization
• Primary point of contact and preferred communication channel
• Project name, overview, and objective within the Uleku platform
• Supported platforms and technical requirements (APIs, authentication, data access)
• Security, privacy, and compliance considerations
• Public documentation, developer portal links, or a demo environment

Send your submission to [email protected] with the subject line “Developer Submission: [Project Name]”. Submissions are directed to our Partnerships and Platform Engineering teams for evaluation.

Initial acknowledgement is typically issued within 1–2 business days. Depending on the submission’s scope, a dedicated specialist will reach out to outline the next steps and timeline.

Response Times

Uleku is committed to transparent, predictable communication. The following guidelines outline expected response times across our channels:

• General inquiries: initial reply within 1 business day.
• Non-urgent developer submissions: acknowledgement within 1–2 business days; full review typically within 5–10 business days, contingent on completeness and complexity.
• Urgent issues or production outages: contact [email protected] with “URGENT” in the subject line; triage within 4 business hours.

Note: During peak periods, holidays, or periods of heightened demand, response times may experience minor delays. We will proactively communicate anticipated timelines via the contact channel used.

For ongoing visibility, please reference your ticket or submission number in all follow-ups. This ensures precise tracking and expedited assistance.